Privacy Policy

1. Introduction

Welcome to PremiumAX. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, purchase our digital products, or interact with our automated Facebook Messenger support bot.

2. Information We Collect

We collect information that you voluntarily provide to us when you use our services:

• Order Information: Email addresses, social media usernames (Telegram/Facebook), and transaction reference numbers/receipts provided during checkout.
• Facebook Messenger Data: When you interact with our Facebook Messenger bot, we receive your Page-Scoped ID (PSID) and the text of the messages you send (such as your Claim Codes) to process your requests.
• Technical Data: Basic connection data such as your IP address and browser type for security and fraud prevention.

3. How We Use Your Information

Your data is used strictly to provide and improve our services:

• To fulfill your digital orders and deliver account credentials securely.
• To verify manual payments and wallet top-ups.
• Bot Automation: To allow our Facebook Messenger bot to read your "CLAIM-XXXXXX" codes and automatically reply with your order status.
• To contact you regarding your order if there are issues or replacements needed.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. We only share data with trusted third parties necessary to operate our business, such as payment processors, hosting providers, and Meta/Facebook (to facilitate the Messenger API bot communication).

5. Data Retention & Deletion (Facebook Data)

We retain your order information only as long as necessary to fulfill our service guarantees and resolve disputes.

Requesting Data Deletion: If you wish to have your account, order history, or Facebook Messenger interaction data completely erased from our database, please contact us at support@txzhost.online or message our Facebook Page directly. We will process your deletion request within 7 business days.

6. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please reach out to us: